Privacy Notice

Last updated May 12, 2022

This privacy notice for ResolutionWorks (“Company,” “we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

  • Visit our website at https://stewartllevine.com/, or any website of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at resolutionworks@msn.com

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the sidebar navigator on the left to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with ResolutionWorks and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.


Do we receive any information from third parties? We do not receive any information from third parties.


How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do I exercise my rights? The easiest way to exercise your rights is by filling out our data subject request form available here, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.


Want to learn more about what ResolutionWorks does with any information we collect?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to usv

In short: We collect personal information that you provide to us.


We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.


Personal information Provided by You. The personal information that we collect depends on the context of your interaction with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

names

phone numbers

email addresses

mailing addresses

passwords

billing addresses

contact or authentication data

debit/credit card numbers

. organization

Sensitive information. We do not process sensitive information.


Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument numbers (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Stripe.

You may find their privacy notice link(s) here: https://stripe.com/privacy.

2. HOW DO WE PROCESS YOUR INFORMATION?

In short: We process your information to provide, improve, and administer our services, to communicate with you for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our

services, including;

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.


To deliver and facilitate delivery to the user. We may process your information to provide you with the requested service.


• To respond to user inquiries/offer support to others. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.


• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.


• To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the services.


• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt out of our marketing emails any time.


• To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.

• To protect our services. We may process your information as part of our efforts to keep our services safe and secure, including fraud monitoring and prevention.

• To evaluate and improve our services, products, marketing, and your experience. We may process your information when we believe it is necessaryto identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our services, products, and your marketing experience.

• To determine the effectiveness of our promotional and marketing campaigns. We may process your information to provide marketing and promotional campaigns that are most relevant to you.

. To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and

3. WHEN AND WITH WHOM DO WE SHARE

YOUR PERSONAL INFORMATION?

In short: We may share information in specific situations described in this section and/or with the following third parties.


We may need to share your personal information in the following situations.

. Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sales of company assets, financing or acquisition of all of the portion of our business to another company.

4. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

In short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.


We will only keep your personal information for as long as necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period of time in which users have an account with us. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because for personal information has been stored in backup archives), then we will securely store your personal information and isolate it form any further processing until deletion is possible.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.


We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet and information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access the services within a secure environment.

6. DO WE COLLECT INFORMATION FROM MINORS?

In short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at resolutionworks@msn.com.

7. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection authority. You can find their contact details here

https://ec.europa.eu/justice/data-protection/bodies/authorities/index_em.htm


If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html


Withdrawing your consent. If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section

below. However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance of lawful processing grounds other than consent.


Opting out of marketing promotional communications. You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section

below. You will then be removed from the marketing lists. However, we may still communicate with you - for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.


Account information


If you would at any time like to review or change the information in your account or terminate your account, you can:

. Contact us using the information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.


If you have any questions or comments about your privacy rights, you may email us at resolutionworks@msn.com

8. CONTROLS FOR DO-NO-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

9. DO CALIFORNIA RESIDENTS

HAVE SPECIFIC PRIVACY RIGHTS?

In Short. Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.


California Civil Code Section 1798.83, also known as “Shine the Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which wee shared personal information in the immediately preceding calendar year. If you are a California Resident and would like to make such a request, please submit your request in writing to us.


If you are under 18 years of age, reside in California, and have a registered account with us, you have the right to request removal of such data, please contact us using the information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backup, etc.)


CCPA Privacy Notice




The California Code of Regulations defines a “resident” as:

(1) every individual who is in the State of California for other than a temporary or transitory purpose and

(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose.

All other individuals are defined as “non-residents”.


If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.


What categories of personal information do we collect?


We have collected the following categories of personal information in the past twelve (12) months.

Category

Examples

Collected

A. Identifiers

Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name.

Yes

B. Personal Information categories listed in the California Customer Records Statute

Name, contact information, education, employment, employment history, and financial information.

Yes

C. Protected classification characteristics under California or federal law

Gender and date of birth.

No

D. Commercial information

Transaction information, purchase history, financial details, and payment information.

No

E. Biometric information

Fingerprints and voiceprints.

No

F. Internet or other similar network activity

Browsing history search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements.

No

G. Geolocation data

Device location

No

H. Audio, electronic, visual, thermal, olfactory, or similar information

Images and audio, video or call recordings, created in connection with our business activities.

No

I.Professional or employment related information

Business contact details in order to provide our services at a business level or job title, work history, and professional qualifications if you apply for a job.

Yes

J. Education information

Student records and directory information.

No

K. Inferences drawn from other personal information

Inferences drawn from any of the collected personal information listed above to create a profile or summary, about, for example, an individual’s preferences and characteristics.

No

We may also collect other personal information outside of these categories instances where you interact with us in person, online, or by phone or mail in the context of:

• Receiving help through our customer support channels;

• Participation in customer surveys or contests; and

. Facilitation in the delivery of our Services and to respond to your inquiries

How do we use and share your personal information?


More information about our data collection and sharing practices can be found in this privacy notice.


You may contact us by visiting https://stewartlevine.com/contact, or by referring to the contact details at the bottom of this document.


If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Will your information be shared with anyone else?


We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.


We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.


ResolutionWorks has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. ResolutionWorks will not sell personal information in the future belonging to websites, visitors, users, and other consumers.

Your rights with respect to your personal data


Right to request deletion of data — Request to delete


You can ask for deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.


Right to be informed – Request to know


Depending on the circumstances, you have a right to know:

• Whether we collect and use your personal information;

• The categories of personal information that we collect;

• The purposes for which the collected personal information is used;

• Whether we sell your personal information to third parties;

• The categories of personal information that we sold or disclosed for a business purpose;

• The categories of third parties to whom the personal information was sold or disclosed for a business

purpose; and

• The business or commercial purpose for collecting or selling personal information.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.


Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights


We will not discriminate against you if you exercise your privacy rights.

Verification process


Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.


We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or

fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.


Other privacy rights

• You may object to the processing of your personal information.

• You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information

• You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.

• You may request to opt out from future selling of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.

To exercise these rights, you can contact us by visiting https://stewartlevine.com/contact, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

10. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.


We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at resolutionworks@msn.com or by post:

Resolution Works

______________

Alameda, CA

United States

12. HOW CAN YOU REVIEW, UPDATE,

OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here.

ResolutionWorks is a consulting and training organization dedicated to providing skills and ways of thinking needed to build strong organizational cultures in all types of working environments. It is also a public resource for individuals, and organizations who wish to create powerful, sustainable collaborations and partnerships. This website provides a variety of instructional methods in a wide variety of media formats. Become part of a growing and thriving community!

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